Our Privacy & Cookie statement

We respect your privacy. European Dental Group believes that the protection of your personal data is of paramount importance to us. You should know which personal data we collect on you and what we do with these data. When processing your personal data, we adhere to the applicable data protection laws and regulations.  

We are European Dental Group. We are located at Olympia 2a in Hilversum, the Netherlands. We are registered with the Dutch Chamber of Commerce under number 70650284.

This privacy statement serves to inform you what we do with your data as the European Dental Group. We may occasionally update this privacy statement. You can always find the most recent version on this website. 

Categories of personal data and our purpose
European Dental Group processes personal data about the following groups: website visitors, current and former patients, current and former employees, applicants, and external relations such as contact persons of suppliers. Which personal data we process for each group can vary and we have record this in our record of processing activities. We only process personal data if we have a clear purpose for doing so. In general, these purposes are related to the fact that we are international network of dental facilities.

Website visitors
By using the website and the services available on it, you can leave certain information with us, for example, by filling in a contact form, via cookies or by subscribing to the vacancy newsletter. This can be personal data such as your IP-address, your name, address, (mobile) telephone number and e-mail address. We only use this information to secure our website, contact you and answer your questions or reply to your application. 

We need to process personal information from our patients to do our jobs. That’s why we process personal data as your name, address, and phone number to contact you and schedule appointments and also billing and insurance information for transactions.  

Before you start as an employee you will receive more detailed information how we process your personal data via our internal privacy statement. 

When you apply for a job, we will process the personal data you provide to us to execute our application procedure. Your resume and cover letter can entail much personal details, such as your name, address, date of birth, (mobile) telephone number, e-mail address and a photo if you provide it with your letter or resume. Also, it’s possible that we screen you before hiring. 

External relations
We also process personal data from contact persons who work for our suppliers, external parties we work with and other external relations for contacting purposes. In many cases this is only a name, email address and phone number.  

Legal ground for processing
We process your personal data only based on a legal ground. Sometimes because you have given us your consent (retain applicant information for 1 year), but more often because we are required to do so by law (insurance, billing, and/or tax) or because we have an (employee or patient) agreement with you.  

 In other cases, we use the legal ground ‘legitimate interest’: processing of your personal data is necessary to fulfil a specific purpose. For example, if we send out mailings, you can always unsubscribe. 

Camera surveillance
Due to the safety of our employees, patients, applicants and protecting against the practice location(s) and/or office(s) against crime we use camera surveillance. We record in- and outside our perimeter. Therefore, it is possible that we record you when you visit one of our practices or offices. Please be aware it’s for safety reasons and we handle this footage with due care. 

Use of third parties for processing data
We also engage with third parties to process your personal data. These are known as processors, and we enter into processing agreements with them when necessary. For example, we use third parties for processing activities, such as hosting, our Microsoft tenants and other services. We always do this in a careful manner and for this we take the required organizational, technical, and contractual measures to ensure that your personal data is protected. If this is required by law, we will share your personal data with the relevant authorities. We do not transfer personal data to countries outside the European Economic Area (EEA) without adequate safeguards. 

Retention of personal data
We do not retain your personal data any longer than necessary and we adhere to retention terms determined by statutory provisions. For external relations, the contact information is kept as long as we consider this useful or until the data subjects indicate they no longer appreciate contact. For applicants we delete your information 4 weeks after the application procedure ends. If we want to retain your information longer, we will ask for your consent. When you start as an employee, your data will become part of your personnel file and your data will be processed in accordance with the internal privacy policy for employees.

Secure personal data
We protect your data with appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. For example, all employees who process or view personal data are obliged to maintain confidentiality. Only employees that need your data to execute their work have access to your data. In addition, we use a layered security strategy including: network segmentation, firewalls, end-point security, 24/7 monitoring of our systems, logging, back-ups for restore and multi-factor authentication. This guarantees the availability, integrity, and confidentiality of the IT environment as much as possible.  

References to third-party websites 
To be of service to you, we have included references to third-party websites on our websites via hyperlinks. We would like to point out that when you visit these websites, the conditions from the privacy statement of these third parties apply. We recommend that you read the privacy statement of these websites before continuing to use them. We are not responsible for these websites or the processing of personal data by these websites of third parties. 

Use of cookies
We use cookies on our website. A cookie is a small text file that your browser stores on your device and that sends information from your device to servers and – in case of tracking cookies – to Google and Facebook, for example. 

We use the following cookies: 

  1. Functional cookies: which are technically necessary to optimize and secure your website experience. These cookies cannot be disabled.
  2. Statistical cookies: we use statistical cookies to keep track of how visitors use the website and how effective our marketing campaigns are. The statistical data are stored anonymously (part of the IP address is deleted). These data can, therefore, not be traced back to specific persons.
  3. Cookies for personal preferences and advertisements (tracking cookies). These cookies can be disabled if you want. We use these cookies to remember your settings and preferences. This enables us to match advertisements and banners more effectively to your preferences. 

You can delete cookies via the setting of your browser. This also revokes the previously given consent. 

Your rights
The GDPR gives you certain rights as an individual. Please read below which rights and how to exercise them: 

Right to information. You have the right to know which data we process about you and for which purpose. This privacy statement outlines how we handle your personal data. 

Right to access. You can request access to the personal data we process, and you are entitled to a copy of that data. 

Right to rectification. If the personal data that we process is incorrect, you have the right to have it rectified. For example, if your address has changed. 

Right to erasure. If your data is no longer necessary for the purpose for which they were collected, you have the right to have this data erased. We are obliged to delete this information if you ask us to do so. For example, if you don’t want to be in our database as an applicant because you’ve accepted another job. In certain situations, we need to store your data because of statutory obligations. If that’s the case, we will you inform you we can’t delete your information. 

Right to data portability. This means that, in certain situations, you can have the data we have on you transferred to, for example, another dentist. But this is only possible if you give your explicit consent for processing of these data or if there is an agreement. 

Right to restriction. In some cases, you can temporarily block the processing of your personal data. For example, if you object to your photograph on a website. 

Right to object. You have a right to object the processing of your data. If you have a valid reason, we will stop the processing. For example, if you don’t want to receive any more information from our organization via direct marketing.  

Withdrawal of consent. If you have given your consent to us for processing your personal data, you can always withdraw this consent. For example, unsubscribe to a newsletter. 

If you want to exercise any of these rights, please reach out to us via dpo@europeandentalgroup.eu. Your request will be answered and – if possible – handled within a month.  

Complaints or questions
If you have questions or complaints about the processing of your data, please reach out to our Data Protection Officer via dpo@europeandentalgroup.eu. Furthermore, you have the right to file an official complaint to a supervisory authority. In The Netherlands you can contact the “Autoriteit Persoonsgegevens” https://autoriteitpersoonsgegevens.nl